**Last updated: February 22, 2026**
We want you to be fully satisfied.
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**Returns Accepted**
We accept returns even if the product has been opened, subject to the following conditions.
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**Return Conditions**
* Timeframe: 14 days after delivery
* Product must not be excessively used
* Product must be returned in its original packaging
* Proof of purchase required
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**Non-Refundable Products**
* Products that are almost entirely consumed
* Items damaged due to misuse
* Gift cards (if applicable)
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**Return Shipping Fees**
* Return shipping costs are the responsibility of the customer
* Original shipping fees are non-refundable
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**Defective or Incorrect Products**
If the product is defective or incorrect:
👉 contact us at [info@layafragrances.com] within 7 days.
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**Refund Processing Time**
Refunds are processed within 5 to 10 business days after the return is received.
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